Shea Madison Policies
Our goal is to offer personalized, high-quality services tailored to each client's unique needs. To maintain the highest standards of accuracy and customer satisfaction, we have policies in place to make our goal a reality.
Price Quotes
*We DO NOT give price quotes over the phone or via social media.*
1. Customized Experience
-
Our services are highly personalized to match your specific needs, preferences, and hair or beauty goals. This level of customization means that prices can vary significantly depending on various factors unique to each client
2. Professional Assessment
-
An in-person consultation allows our skilled professionals to assess your hair and goals accurately and recommend the best services and products for you. Quoting prices over the phone can lead to misunderstandings or inaccuracies since we cannot fully understand your requirements or the current condition of your hair or skin without seeing you in person.
3. Consistent Quality
-
By avoiding phone quotes, we maintain a consistent level of quality and service, upholding the standards that our clients expect and deserve.
Refunds or Returns
1. Our Commitment to Quality
-
Service Guarantee: We take pride in our work and are dedicated to delivering the highest quality of salon services. We do not offer refunds on any services once they have been performed. This policy helps us maintain fairness and consistency for all our clients and ensures we can continue to provide exceptional services.
2. Resolving Issues and Errors
-
Complimentary Corrections: If you experience any problems or are not completely satisfied with your service, we are committed to making it right. We will gladly correct any issues or errors at no additional cost to you.
-
Quality Assurance: Our team of professionals will work diligently to address your concerns and ensure that you are happy with the final result. Your satisfaction is our priority, and we will take the necessary steps to resolve any issues to your complete satisfaction.
3. How to Address Concerns
-
Immediate Feedback: If you notice any issues with your service while you are still at the salon, please bring it to our attention immediately. We will take the necessary steps to correct it on the spot.
-
Post-Service Concerns: If you encounter any issues after leaving the salon, please contact us within [specified timeframe, e.g., 7 days] of your appointment. We will arrange a time for you to return so we can assess and correct the issue at no extra cost.
-
Follow-Up Appointments: For corrections, we will schedule a follow-up appointment at your earliest convenience to ensure the issue is resolved to your satisfaction.
1. Return and Exchange Policy Details
Eligibility and Conditions
-
7-Day Return Period: You may return products within 7 days from the date of purchase for an account credit or exchange.
-
Proof of Purchase: A valid receipt or proof of purchase is required for all returns and exchanges.
2. Options for Returns
Account Credit or Exchange
-
Account Credit:
-
Credit to Your Account: If you prefer, we will credit the full purchase amount to your Shea Madison account, which can be used towards future products.
-
No Expiration: The account credit does not expire and can be used at any time.
-
-
Product Exchange:
-
Immediate Exchange: You can choose to exchange the product for another product of equal or lesser value.
-
Price Difference: If you select a product of higher value, you will be required to pay the difference.
-
​
Privacy Policy
​Last updated: April 18th 2024
​
A valid credit card on file is required to reserve a session with our salon. If you no-show or cancel with less than 24 hours notice (via phone, text, or email), 50% of the price of your scheduled session will be charged to the card on file.We send an email reminder three days prior to your session and a confirmation text message two days prior to allow you adequate time to cancel. This policy is in place to ensure our stylists and artists are paid when their time is reserved for you. We will not cancel your session should you fail to confirm via our appointment reminders. You are responsible to pay for the time you reserved in the event you do not confirm and in the event you do not receive our reminders.
If you reserve multiple sessions (cut and color for instance) on the same day you’re responsible to pay for both sessions even if you show up and inform us, you only want one of the session. In the event that your card is not able to be charged, you will be unable to rebook with us until the fee is paid in full.
Shea Madison Cancellation/Late Cancellation Policy
1. Information We Collect
-
We collect the following types of information:
-
Personal Information: When you visit our website or use our services, we may collect personal information that you provide to us voluntarily. This may include your name, email address, phone number, and any other information you choose to provide.
-
We may use your Personal Data to contact you with newsletters, marketing, and/or promotional materials that may be of interest to you. Message frequency may vary. Message & data rates may apply. You may opt out of receiving any, or all, of these communications from us by contacting us, or by responding STOP or UNSUBSCRIBE to any SMS message we send.
-
Automatically Collected Information: We may also collect certain information automatically when you use our website, such as your IP address, browser type, device type, and the pages you visit.
-
Cookies: We may use cookies and similar technologies to collect information about your browsing behavior. You can learn more about our use of cookies in our Cookie Policy.
2. How We Use Your Information
-
We use the information we collect for the following purposes:
-
Providing Services: We may use your information to provide you with our salon services and to respond to your inquiries.
-
Communication: We may use your contact information to send you important updates and promotional materials. You can opt out of receiving promotional communications at any time.
-
Website Improvement: We may use your information to analyze and improve our website's functionality, content, and user experience.
3. Sharing Your Information
-
We do not share or sell your Personally Identifiable Information to third parties for marketing purposes. No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. However, we may share your information in the following circumstances:
-
Business Operations: We may share your information with third-party service providers who assist us in performing essential business functions, such as payment processing, customer support, and website maintenance.
-
Compliance with Legal Requirements: We may disclose your information when required by law or to comply with legal processes.
-
Sale or Merger: In the event of a sale, merger, or acquisition of our business, we may transfer your information to the acquiring company, but your data will continue to be protected in accordance with this Privacy Policy.
4. Your Choices and Rights
-
You have the following rights regarding your information:
-
Access: You can request access to the personal information we hold about you.
-
Rectification: You can request corrections to inaccuracies in your personal information.
-
Deletion: You can request the deletion of your personal information, subject to legal obligations.
-
Data Portability: You can request a copy of your personal information in a structured, machine-readable format.
5. Changes to this Privacy Policy
-
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the updated Privacy Policy on our website, and the "Last Updated" date at the top of this page will be revised accordingly. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.
6. Contact Us
-
If you have any questions or concerns about this Privacy Policy or our data practices, please contact our corporate office at:
Shea Madison Luxury Salon & Spa
20736 East Victoria Lane Suite 101
Queen Creek AZ, 85142